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Business Skills

  • Behavior Based Interviewing

    Behavior Based Interviewing

    Behavior never lies. And a candidate’s past behavior in a job is the best predictor of future success in their next position. Learn how to gather information through behavior-based questions that provide you with the clearest picture of a candidate and their potential in your company. Identify appropriate and legally defensible questions and develop strategies for handling difficult candidate responses. Through this training, you will enhance your confidence in conducting effective interviews and selecting the best candidate for the job.

     

  • Customer Service

    Customer Service

    Whether you have internal or external customers, your role in providing excellent service is valuable. Learn practical tools to overcome barriers to poor service and manage the customer relationship with confidence. Learn how to assess the needs, identify the customer’s style and communicate effectively in all situations. You will come away knowing how to apply problem solving principles to satisfy customers and keep them coming back.