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Cramer Management Consultants

Eileen Cramer

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The New ADAAA

12 June 2013
Published in Compliance Training

compliance

More employees are now protected under the ADA and fit the new definition of “disabled”, which means more employees may request and be entitled to a reasonable accommodation or change in how they perform the essential duties of their job. This program provides a summary of the ADAAA, its intent and the specific changes to the law. Participants will gain an understanding of the employer’s obligation to engage in an interactive process, how essential functions are evaluated, the individualized assessment and how to document and respond to employee requests.

  • Harassment Awareness

    Harassment Awareness


    This training program provides an overview of the legal, personal and practical issues of both sexual and discriminatory harassment and the importance of prevention practices within the workplace. Participants learn to identify, address and correctly handle incidents of harassment or alleged harassment. The program emphasizes the legal and business implications of these allegations as well as addressing the impact on morale and productivity.

    Note: All of the above listed training programs can be customized to address a company’s particular need. CMC provides a variety of delivery options. Inquire today.

  • The New ADAAA

    The New ADAAA

    More employees are now protected under the ADA and fit the new definition of “disabled”, which means more employees may request and be entitled to a reasonable accommodation or change in how they perform the essential duties of their job. This program provides a summary of the ADAAA, its intent and the specific changes to the law. Participants will gain an understanding of the employer’s obligation to engage in an interactive process, how essential functions are evaluated, the individualized assessment and how to document and respond to employee requests.

  • Supervisors and Employment Law

    Supervisors and Employment Law

    This program provides supervisors with an overview of the legal, personal, and practical issues surrounding their role as a leader. Participants will gain insight as to how their actions are critical to minimize the company’s and their own liability. This simple and short training will provide supervisors what they need to know to avoid human resource problems of discrimination, harassment, wage and hour and poor documentation. This program is a must for new supervisors.

Supervisors and Employment Law

12 June 2013
Published in Compliance Training

Supervisors and Employment LawThis program provides supervisors with an overview of the legal, personal, and practical issues surrounding their role as a leader. Participants will gain insight as to how their actions are critical to minimize the company’s and their own liability. This simple and short training will provide supervisors what they need to know to avoid human resource problems of discrimination, harassment, wage and hour and poor documentation. This program is a must for new supervisors.

  • Harassment Awareness

    Harassment Awareness


    This training program provides an overview of the legal, personal and practical issues of both sexual and discriminatory harassment and the importance of prevention practices within the workplace. Participants learn to identify, address and correctly handle incidents of harassment or alleged harassment. The program emphasizes the legal and business implications of these allegations as well as addressing the impact on morale and productivity.

    Note: All of the above listed training programs can be customized to address a company’s particular need. CMC provides a variety of delivery options. Inquire today.

  • The New ADAAA

    The New ADAAA

    More employees are now protected under the ADA and fit the new definition of “disabled”, which means more employees may request and be entitled to a reasonable accommodation or change in how they perform the essential duties of their job. This program provides a summary of the ADAAA, its intent and the specific changes to the law. Participants will gain an understanding of the employer’s obligation to engage in an interactive process, how essential functions are evaluated, the individualized assessment and how to document and respond to employee requests.

  • Supervisors and Employment Law

    Supervisors and Employment Law

    This program provides supervisors with an overview of the legal, personal, and practical issues surrounding their role as a leader. Participants will gain insight as to how their actions are critical to minimize the company’s and their own liability. This simple and short training will provide supervisors what they need to know to avoid human resource problems of discrimination, harassment, wage and hour and poor documentation. This program is a must for new supervisors.

HR Compliance Training

12 June 2013

  • Harassment Awareness

    Harassment Awareness


    This training program provides an overview of the legal, personal and practical issues of both sexual and discriminatory harassment and the importance of prevention practices within the workplace. Participants learn to identify, address and correctly handle incidents of harassment or alleged harassment. The program emphasizes the legal and business implications of these allegations as well as addressing the impact on morale and productivity.

    Note: All of the above listed training programs can be customized to address a company’s particular need. CMC provides a variety of delivery options. Inquire today.

  • The New ADAAA

    The New ADAAA

    More employees are now protected under the ADA and fit the new definition of “disabled”, which means more employees may request and be entitled to a reasonable accommodation or change in how they perform the essential duties of their job. This program provides a summary of the ADAAA, its intent and the specific changes to the law. Participants will gain an understanding of the employer’s obligation to engage in an interactive process, how essential functions are evaluated, the individualized assessment and how to document and respond to employee requests.

  • Supervisors and Employment Law

    Supervisors and Employment Law

    This program provides supervisors with an overview of the legal, personal, and practical issues surrounding their role as a leader. Participants will gain insight as to how their actions are critical to minimize the company’s and their own liability. This simple and short training will provide supervisors what they need to know to avoid human resource problems of discrimination, harassment, wage and hour and poor documentation. This program is a must for new supervisors.

Behavior Based Interviewing

12 June 2013

Behavior Based Interviewing

Behavior never lies. And a candidate’s past behavior in a job is the best predictor of future success in their next position. Learn how to gather information through behavior-based questions that provide you with the clearest picture of a candidate and their potential in your company. Identify appropriate and legally defensible questions and develop strategies for handling difficult candidate responses. Through this training, you will enhance your confidence in conducting effective interviews and selecting the best candidate for the job.

 

  • Behavior Based Interviewing

    Behavior Based Interviewing

    Behavior never lies. And a candidate’s past behavior in a job is the best predictor of future success in their next position. Learn how to gather information through behavior-based questions that provide you with the clearest picture of a candidate and their potential in your company. Identify appropriate and legally defensible questions and develop strategies for handling difficult candidate responses. Through this training, you will enhance your confidence in conducting effective interviews and selecting the best candidate for the job.

     

  • Customer Service

    Customer Service

    Whether you have internal or external customers, your role in providing excellent service is valuable. Learn practical tools to overcome barriers to poor service and manage the customer relationship with confidence. Learn how to assess the needs, identify the customer’s style and communicate effectively in all situations. You will come away knowing how to apply problem solving principles to satisfy customers and keep them coming back.

     

     

Customer Service

12 June 2013
Published in Customer Service

Customer Service TrainingWhether you have internal or external customers, your role in providing excellent service is valuable. Learn practical tools to overcome barriers to poor service and manage the customer relationship with confidence. Learn how to assess the needs, identify the customer’s style and communicate effectively in all situations. You will come away knowing how to apply problem solving principles to satisfy customers and keep them coming back.

 

 

  • Behavior Based Interviewing

    Behavior Based Interviewing

    Behavior never lies. And a candidate’s past behavior in a job is the best predictor of future success in their next position. Learn how to gather information through behavior-based questions that provide you with the clearest picture of a candidate and their potential in your company. Identify appropriate and legally defensible questions and develop strategies for handling difficult candidate responses. Through this training, you will enhance your confidence in conducting effective interviews and selecting the best candidate for the job.

     

  • Customer Service

    Customer Service

    Whether you have internal or external customers, your role in providing excellent service is valuable. Learn practical tools to overcome barriers to poor service and manage the customer relationship with confidence. Learn how to assess the needs, identify the customer’s style and communicate effectively in all situations. You will come away knowing how to apply problem solving principles to satisfy customers and keep them coming back.

     

     

Business Skills

12 June 2013

  • Behavior Based Interviewing

    Behavior Based Interviewing

    Behavior never lies. And a candidate’s past behavior in a job is the best predictor of future success in their next position. Learn how to gather information through behavior-based questions that provide you with the clearest picture of a candidate and their potential in your company. Identify appropriate and legally defensible questions and develop strategies for handling difficult candidate responses. Through this training, you will enhance your confidence in conducting effective interviews and selecting the best candidate for the job.

     

  • Customer Service

    Customer Service

    Whether you have internal or external customers, your role in providing excellent service is valuable. Learn practical tools to overcome barriers to poor service and manage the customer relationship with confidence. Learn how to assess the needs, identify the customer’s style and communicate effectively in all situations. You will come away knowing how to apply problem solving principles to satisfy customers and keep them coming back.

     

     

Personal Style with Influence

12 June 2013

HR Human Resource Training

Everyone’s different. We all know that. But our differences are not random. The powerful and well-respected model of Personality Typing helps us quickly and accurately identify key personality traits in ourselves and others in order to relate more effectively. This highly interactive program identifies the sixteen personalities and their characteristics. You will assess your own personal style and learn the effects of your preferences in the workplace. You will come away with a wealth of insights to understanding yourself and others in new ways to help resolve conflict and communicate more effectively.

Emotional Intelligence

12 June 2013

human-resource-services

You cannot change your IQ, but emotional intelligence, a different kind of “smart”, is something you can change to become more effective and efficient in life and work. Emotional Intelligence (EI) is a person’s ability to recognize and understand emotions and to use this awareness to manage him/herself and relationships with others. This training focuses on evaluating your EI, identifying strengths, improvement areas and developing strategies for increasing self-awareness, self-management, social awareness, and relationship management.

Personal Training

12 June 2013

coaching 

  • Personal Style with Influence

    Everyone’s different. We all know that. But our differences are not random. The powerful and well-respected model of Personality Typing helps us quickly and accurately identify key personality traits in ourselves and others in order to relate more effectively. This highly interactive program identifies the sixteen personalities and their characteristics. You will assess your own personal style and learn the effects of your preferences in the workplace. You will come away with a wealth of insights to understanding yourself and others in new ways to help resolve conflict and communicate more effectively.

  • Emotional Intelligence

    You cannot change your IQ, but emotional intelligence, a different kind of “smart”, is something you can change to become more effective and efficient in life and work. Emotional Intelligence (EI) is a person’s ability to recognize and understand emotions and to use this awareness to manage him/herself and relationships with others. This training focuses on evaluating your EI, identifying strengths, improvement areas and developing strategies for increasing self-awareness, self-management, social awareness, and relationship management.

Leading Well

12 June 2013
Published in Leadership Training

Leading Well Human resource Consulting

Begin to create a culture that encourages openness and authenticity now with developing strategies to increase your emotional intelligence. Used to be we left our emotions at home. Or so we thought! This workshop explores the importance of emotions and using emotional intelligence to become an effective leader. Hear the business case for developing a higher EQ and learn how it dramatically impacts the bottom line! El is identified in four critical areas. You will learn to apply the principles to key leadership functions such as building trust, creating vision, and influencing and inspiring people. Begin to create a culture that encourages openness and authenticity now with developing strategies to increase your emotional intelligence.


 

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Cramer Management Consultants
This email address is being protected from spambots. You need JavaScript enabled to view it.

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