Managing the Tough Stuff

Different, diverse and difficult employees…we all have them. This course will increase understanding and expand your knowledge and ability to deal with tough situations that can wreak havoc in the workplace. Learn the skills of handling toxic personalities, bad attitudes and sensitive situations. Understand your own triggers to control your behavior and avoid contributing to an already difficult situation. You will come away with proven strategies for dealing more effectively with the “tough stuff”!

Managing Workplace Conflict

Conflicts, crisis, controversies…are they really a necessary part of teamwork and organizational life? In this training you’ll assess your natural style of conflict and explore constructive strategies for managing the resolution process. Practice specific interpersonal skills to deal with behaviors of others that are counterproductive to resolution. Come away with “win-win” methods of dealing with conflict.